On-Site Support

Standard On-Site Support:

First hour (or part thereof)                                                                                                                   

Subsequent half hour (or part thereof)                                                                                                 

Advanced On-Site Support:  (Network, Server, Storage, Security and Pro Applications)

First hour (or part thereof)                                                                                                                   

Subsequent half hour (or part thereof)                                                                                                 

Call-out (Includes Travel - Sydney Metro)                                                                                            

Emergency Response Surcharge (4 hour response time)                                                                 

Remote Support

Standard Remote Support:

15 minutes (minimum)                                                                                                                          

Per minute thereafter                                                                                                                            

Advanced Remote Support:  (Network, Server, File Sharing and Pro Applications)

15 minutes (minimum)                                                                                                                          

Per minute thereafter                                                                                                                            

* Please note the following rates are for residential clients only. For our business rates please see our IT for Business page or simply download our IT rates in pdf format.

Data Transfer

Mac to Mac, To / From Backup:

One Way Transfer: (Flat rate)                                                                                                              

Two Way Transfer: (Flat rate)                                                                                                              

PC to Mac:

One Way Transfer: (Flat rate)                                                                                                              

Two Way Transfer: (Flat rate)                                                                                                              

* Usually done off-site (priority 1-2 day turnaround)